Frequently Asked Questions

Will the software work over any internet comnnection?
No, you will need a broadband internet service to use the software. It will not operate over dial up services as they are too slow.

How do I ensure my modem is set up to allow the software to operate?
You need to set your modem for NAT or Port Redirection. This is easy to do and you can download instructions on how to do so here or contact our support service.

What should I do if my firewall tries to block my transfers?
If your firewall requests permission to allow transfers you should allow the requests for all operations.

How can I ensure that no viruses or spyware are transferred whilst using the software?
It is your responsibility to ensure that your systems are fully protedted against viruses and spyware and that all files you send and receivce have been checked for infection. There are a number of anti-virus software packages available which can perform this function for you. Allegro Computer Services will not accept any responsibility for any problems caused by thre transfer of viruses or spyware.

What does the annual licence fee cover?
The fee covers your use of the central server which connects all the users, all updates to the software as well as our full support service.

How will I know when my annual licence fee is due?
You will be contacted 1 month before your licence renewal is due with full details about how to renew it.

What do I do if I have a problem with the software?
We offer a full support service and helpdesk - details about how to contact us can be found here. We may need remote access to your PC in which case we will ask you to click here to enable us to connect to your system